Information Requests, Support, & Misc.
We are happy to answer any questions that you may have that cannot
be answered here, as well as anything related to technical assistance
or customer support. If you need to contact us, write us at
. We answer all emails, usually within 72 hours of receipt.
This includes all matters from general information requests to technical
and customer assistance.
We do not have an available phone number for you to call, since
our time is limited. WeI work full-time, have
a family, and only get about 4 or 5 hours' sleep each night.
We need much more than that, but then we would not be able to service
your needs. Your satisfaction is very important tous, but
unfortunately so is our sleep! If you send us an
email, we will answer it right away, typically within 72 hours.
The Online Catalog is frequently updated and carries the most recent
news and releases. A printed catalog is now available, and
can be downloaded from the Support Page
(Adobe PDF [".pdf"] and MS Word [".doc"] format;
if you do not have Microsoft Word installed on your computer, try
the Adobe PDF files as you can download an Adobe viewer for free).
Simply right-click on the link and select "Save Target As..."
to save the file to your computer (to view and/or print).
If you still have problems downloading anything, send us a LSASE
with two first-class or Air Mail stamps for a catalog copy.
If you need a new instruction sheet for your kit, they are available
on the Support Page.
We unconditionally guarantee our products. If you are dissatisfied
for any reason, contact
us for a full refund of your original purchase price.
Shipping and handling fees are non-refundable.
WeI value your business, and will do everything weI can to guarantee
your satisfaction. But please also do us the favor of trying
to make things right first! Contact
us right away if you are not satisfied with our products.
Silver State Specialties was created in 1999 to offer quality resin
accessories, replacement parts and conversion kits, suitable for
many 1/25-scale plastic model kits. SSS specializes in accessories
and parts for plastic model pickup, SUV, 4x4, and heavy truck &
trailer kits. 1/32-scale and 1/35-scale parts and accessories
will be available in the future for model truck kits, such as the
1/32 Monogram Snap-Tite and ERTL snap-together kits, as well as
1/35-scale Revell, Italeri, AFV Club, Trumpeter, Airfix, Heller,
Tamiya, and other military model truck kits. Some of these
smaller scale model kits are quite well detailed, and a wide variety
of photo-etched, resin, and other accessories are widely available
for most of these military truck model kits. What's even more exciting
is the line of 1/24th & 1/25th-scale military model kits and
conversions we are in the early stages of developing, to nicely
compliment your ERTL, AMT, Italeri, Revell, and other brands of
Silver State Specialties is working on resin accessories and complete
kits for G- gauge outdoor garden railway trains ("Large Scale")
in 1/24th-scale. Some patterns have been completed, and many more
are under construction. These kits and accessories will include
complete Beyer-Garratt style of locomotives and Narrow Gauge ore
hopper cars, as well as 24-inch & 30-inch gauge industrial equipment
in this same scale.
SSS also has master patterns partially completed for many 1/16-scale
model truck accessories and conversion kits, mainly for the Monogram-Revell
1/16-scale model truck kits. Some projected accessories for
these 1/16-scale kits are front drive axles, different wheels and
tires, air cleaner accessories, pusher and tag axles, oil filters
and engine accessories, and possibly different engines. Cab
& hood conversion kits remain a possibility for these monsters
as well, but are still years away from being offered as there are
more pressing projects to push forward with first. But someday
they should be available!
Thank you for your continued support!